Services · Managed platform
Managed platform with secure development and ITIL operations
We host, deploy, update and protect your platforms with documented, traceable and auditable processes, designed to pass the vendor assessments of banks, government and regulated sectors.
Every change, before production
Secure development and deployment (DevSecOps)
Secure software development lifecycle (S-SDLC)
Security is built into every phase: requirements, design, development, testing and operations, aligned with OWASP and the NIST Secure Software Development Framework (SSDF).
CI/CD with security controls
Automated pipelines with code review, static analysis, dependency scanning and secure secrets management before every deployment.
Separate environments
Isolated development, testing and production, with controlled promotion of changes between them.
Infrastructure as code
Versioned, reproducible configuration that eliminates undocumented manual changes.
Infrastructure security
Hardening and vulnerability management
Servers configured according to recognized hardening guides, with periodic scans and planned patching.
Perimeter protection
Cloudflare as CDN and web application firewall in front of every platform: access ACLs, geoblocking, rate limiting and OWASP rules.
Encryption and access control
Data encrypted in transit, encryption at rest on demand, least privilege and a log of every administrative action.
Backups and continuity
Automatic backups, restore tests and disaster recovery plans.
Operations based on ITIL 4
Configuration management (CMDB)
Every configuration item (servers, services, players, middleware, integrations and certificates) is recorded together with its relationships and dependencies. That’s how we know exactly what is affected by any incident or change.
Incident and problem management
Incidents handled by priority, and root cause analysis so they don’t happen again.
Change enablement
Every change is assessed for its impact on configuration items, authorized and scheduled, distinguishing standard, normal and emergency changes.
Service levels (SLA)
Measurable availability and response time commitments, with periodic reports. Service levels are defined with each client according to their needs; support is available Monday to Friday from 8:00 to 17:00 (GMT-5), and for critical incidents 24/7.
Continual improvement
Ongoing review of metrics and incidents to strengthen the service.
Frequently asked questions
What is DevSecOps?
It’s the practice of building security into the whole software development and deployment process, instead of only reviewing it at the end.
What is a configuration item?
Any component that has to be managed to deliver a service: a server, an application, a player or an integration. Recording them in a CMDB shows their status, their history and how they relate to each other.
Why does ITIL matter in a managed service?
Because it ensures that configuration, incidents, changes and service levels are managed with standard, documented and auditable processes, something banks’ risk teams usually require from their vendors.
Let’s talk about the platform your clients need and how we would run it.